Frequently Asked Questions
Everything you need to know about our professional-grade tools and services.
What is the warranty policy on CHANNELLOCK tools?
Most of our hand tools are backed by a Limited Lifetime Warranty. If a tool fails to perform due to defects in workmanship or materials, we will repair or replace it at no charge.
How long will it take for my order to ship?
Standard orders typically process within 1-2 business days. Shipping times vary by location, but most customers receive their tools within 3-7 business days.
Are CHANNELLOCK tools made in the USA?
Yes, the vast majority of our iconic blue-handled pliers are manufactured in Meadville, Pennsylvania, continuing a tradition of American excellence since 1886.
What is your return policy for online purchases?
We offer a 30-day return window for items in their original packaging. Please contact our customer service team to initiate a return authorization and receive a shipping label.
Do you offer bulk pricing for contractors or industrial use?
We do offer commercial accounts and bulk purchasing options for qualified businesses. Please submit a request through our 'Pro' portal for a customized quote.
How should I maintain my tools to prevent rust?
To keep your tools in top condition, wipe them down with a light coat of machine oil after use and store them in a dry environment.